Last updated: 6 November 2026
Terms of sale Cancellation and refunds Shipping Privacy Contact and grievances Who we are
Terms of sale
By placing an order on this website you agree to these terms. If you are under 18, please order with a parent's or guardian's permission and have them complete the payment.
Products and personalisation
Each tag is put together to your choices of print, scent and charm. Colours on screen can look slightly different from the printed tag, and scent strength fades naturally over time with heat, sunlight and airflow.
Prices and payment
- All prices are in Indian Rupees and include all applicable taxes. Shipping within India is free on orders of ₹1,000 or more; below that it is ₹69, ₹89 or ₹129 depending on the delivery state (see Shipping).
- Payments are processed securely by our payment partner, Razorpay. We never see or store your full card, UPI or bank details.
- Your order is confirmed only once payment succeeds and you receive an order confirmation.
- If a price is shown wrongly because of an obvious error, we will contact you before dispatch and you can choose to pay the correct price or cancel for a full refund.
Safe use
- In a car, hang the tag where it does not block your view of the road or interfere with airbags, controls or mirrors. At home, keep it away from open flames and direct heat.
- Keep away from children and pets. Not for eating. Avoid contact with eyes, skin and painted, leather or plastic surfaces.
- Remove it if you feel any irritation or discomfort.
Designs
All prints, artwork, names and the Perscentage logo belong to Perscentage. Please do not copy or resell them.
Liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Apart from those rights, our responsibility for any order is limited to the amount you paid for it.
Governing law
These terms are governed by the laws of India. Any dispute is subject to the courts at Gurugram, Haryana, without affecting your right to approach a consumer commission.
Cancellation and refunds
Cancelling an order
You can cancel for a full refund until we start making your tags, which is 24 hours after your order is confirmed. To cancel, WhatsApp us on +91 82876 41091 or email perscentageteam@gmail.com with your order number. Once production has started, the order can't be cancelled because every tag is made to your picks.
Returns
Because every tag is personalised, we don't accept returns or give refunds if you simply change your mind.
When something goes wrong
If your order arrives damaged, defective, incomplete or different from what you ordered, we will replace it or refund you in full. Please contact us within 7 days of delivery with your order number and photos of the tag and packaging (an unboxing video helps). We don't need the item back unless we ask for it.
For anything else, like a delivery that went badly or a special situation, just reach out. We look at every case personally.
How refunds are paid
Approved refunds go back to your original payment method within 7 working days of approval. Your bank or UPI app may take a few more days to show it.
Shipping
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Where: we ship across India through courier partners. We don't ship outside India or to Lakshadweep yet.
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When: each order is made to order and dispatched within 5 to 7 working days of confirmation.
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Cost: free on orders of ₹1,000 or more. Smaller orders: ₹69 to Delhi and Haryana; ₹129 to Jammu & Kashmir, Ladakh, Himachal Pradesh, Kerala, the north-eastern states and Andaman & Nicobar; ₹89 everywhere else. Shown at checkout before you pay.
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Tracking: we send you a tracking link by email or WhatsApp once your order is dispatched. Delivery time after dispatch depends on the courier and your location.
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Address: please check your address and phone number. If a parcel comes back because the address was wrong or nobody accepted it, we can send it again once you cover the cost of the second delivery.
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Damaged in transit: we replace it or refund you, as set out in our cancellation and refund policy.
Privacy
We collect only what we need to make and deliver your order, and we never sell your data.
What we collect
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Order details: your name, phone number, email, delivery address and what you ordered.
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Payment: handled by Razorpay. We receive a payment confirmation, not your card, UPI or bank details.
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On this website: the tags you build are saved in your own browser (local storage) so your collection is still there when you come back. You can clear it any time with "Clear all" or by clearing your browser data.
Why we use it
- To make, ship and support your order, and to send order and delivery updates.
- To keep records that the law requires, such as invoices and tax records.
- We will send marketing messages only if you ask to receive them, and you can opt out at any time.
Who we share it with
Only with the services needed to complete your order: our payment partner (Razorpay), our shipping partner (Shiprocket) and its couriers, our online store (Shopify), our email provider (Google) and WhatsApp for order updates and support chats. They may only use it for that purpose.
How long we keep it
We keep order details for as long as needed to fulfil and support the order, and for as long as tax and accounting laws require. After that we delete them.
Your rights
Under the Digital Personal Data Protection Act, 2023, you can ask to see the personal data we hold about you, correct or update it, or have it deleted when we no longer need it. You can also withdraw any consent you gave, and nominate someone to act for you. Write to perscentageteam@gmail.com. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.
Questions, problems or complaints: we're a small team and we read everything.
- Grievance officer
- Gauri Dhanraj Mule
- Email
- perscentageteam@gmail.com
- Phone / WhatsApp
- +91 82876 41091
- Address
- Sunday Hotel & Residences, M3M Broadway, Golf Course Extension Road, Sector 71, Gurugram, Haryana 122101, India
- Hours
- Every day, 10 am to 8 pm
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.
Who we are
Perscentage is a small, student-led brand from India. The details below are the registered seller for orders on this website.
- Registered seller
- Gauri Dhanraj Mule, trading as Perscentage
- Registered address
- Sunday Hotel & Residences, M3M Broadway, Golf Course Extension Road, Sector 71, Gurugram, Haryana 122101, India
- Email
- perscentageteam@gmail.com
- Phone / WhatsApp
- +91 82876 41091
Product information
- Product
- Hanging paper air freshener tag for rooms, cars and bathrooms, with an optional metal dangle charm
- Net quantity
- 1, 3 or 5 units per pack
- Maximum retail price
- 1 tag ₹299 · 3-tag bundle ₹799 · 5-tag bundle ₹1,249, charms included free. Inclusive of all taxes.
- Manufactured by
- One Kraft
- Marketed by
- Perscentage, Sector 71, Gurugram, Haryana 122101
- Country of origin
- India
- Consumer care
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perscentageteam@gmail.com, +91 82876 41091